FAQs
Q - HOW DO I ARRANGE MY IN EAR IMPRESSIONS FOR CUSTOM EAR PLUGS?
A - Once we receive your order we will arrange an appointment for you with one of our registered nurses or one of our partnered Audiologists.
Q - CAN WE GET MULTIPLE IMPRESSIONS DONE ON SITE?
A - Yes, our team can come to your workplace to take impressions and perform fit checks.
Q - WHAT HAPPENS IF I LOOSE MY EAR PLUGS?
A - If you ear plugs were purchased within 2 years send us an email and we will arrange an invoice for a discounted replacement set. If older than 2 years we will need to arrange for new in ear impressions.
Q - HOW LONG WILL IT TAKE TO MAKE MY CUSTOM PRODUCT?
A - Once we have received your ear impressions our production time is currently between10-15 working days. This can vary daily depending on the number of orders we have in production and may exceed the time specified above.
Q - CAN I ORDER A SINGLE SIDED PRODUCT?
A - Yes, absolutely. You will need to place your order over the phone to do so. Give our customer service team a call on 1300 425 496
Q - WHAT ARE GRIPS AND CORD?
A - Grips are an extra section of silicone or mini grip (perfect for under helmets) added to the ear plug to aid insertion and removal. Cording is a detachable neck cord fitted to the ear plugs.
Q - HOW LONG WILL MY CUSTOM EARPLUGS FIT?
A - Your custom product can last indefinitely, however we recommend new ear impressions are taken every 4 years as the shape of your ear canals can change over time.
Q - WHAT WARRANTY DO I GET ON MY PRODUCT?
A - All products come with a 30 day warranty period for problems with fit, and a 5 year extended warranty.
Q - IF I NEED TO ORDER A SECOND PRODUCT WILL I NEED TO HAVE MY EAR IMPRESSIONS TAKEN AGAIN?
A - We will keep a digital copy of your ear impressions for 2 years and will be able to use them to make further products when you order them. Just give us a call on 1300 425 496 once you have placed your order to let us know to use your existing impressions.
Q - CAN I CHANGE THE FILTER TO GET A DIFFERENT CLASS PROTECTOR?
A - Yes, we can supply multiple filters for custom ear plugs and have Class 3, 4 and 5 protectors.
Q - WHAT HAPPENS IS WE GET A NEW TEAM MEMBER WHO REQUIRES A SET OF CUSTOM EAR PLUGS?
A - We will arrange an appointment at an Audiologist near you ( we have multiple partnered Audiologists nationwide ) for in ear impressions, produce the ear plugs and send to site.
Q - DO YOU OFFER TRAINING?
A - Yes, we offer hearing health talks for individuals and groups on site.
